All class cancellations must be made at least 12 hours prior to the scheduled start time. Cancellations made within the 12-hour window will result in a late cancel fee. This policy ensures fairness and allows waitlisted members the opportunity to attend. Pinnacle Members will receive 2 late cancels or no-shows free of charge for the month.
We offer a 5-minute grace period for all classes. If you arrive more than 5 minutes after the scheduled start time, you will be considered a no-show and will not be admitted into class. This allows us to maintain the flow, safety, and structure of class for everyone.
Please be sure to check in when you arrive, either using the iPad at the front desk or with one of our team members. This helps us track attendance accurately and protects you from being marked as a no-show.
To help us maintain a clean and sanitary training environment, we kindly ask that all members change into clean gym shoes upon arrival. Outdoor shoes should not be worn on the training floor. Thank you for helping us keep our space in top condition.
Please note that you may be added into class from the waitlist up to 30 minutes prior to the scheduled start time. We recommend keeping notifications on and planning accordingly if you are waitlisted.
All clients attending Sweat & Sculpt classes are required to bring a mat towel. This helps us maintain cleanliness, safety, and respect for shared equipment.